Please describe your company and your position there
Artist Jeweler and Urban Wood Worker. One of the Best Handmade Wood Rings in Canada.
Describe the project in detail
Creation of a WorldPress Web site. Final delivery was delayed from March to October, we lost a lot of sales during this period.
Who did you work with and what were their role within the company
Patrick Michel, Web Designer
Sophie Masse, Marketing
Can you share any outcomes from the project that demonstrate some progress or success?
Final Web Site delivery wasfirstly promited in January 2019 than March than deleayed to October. There is no specific reason why the delay occured so long.
We lost a lot of sales during this period average of 2500$ per month revenue.
We also subscribed to a photograph service from Reboot Strategy which was not abvailable during 2-3 months this summer, we had to find a plan B.
Are there any areas for improvement?
Customer Service, Respect of Engagement and time, Need a better follow up when situation has negative results.
How effective was the workflow between your team and theirs
Very complicated communication with Patrick, our project was delayed with no commitment to resolve the situation. I had to do a complaint to B2B Quote with Xavier in order to get help and finish the creation of the web site.
